For us to operate our business and provide our services to you, it is sometimes necessary for us to collect or process information about you
Contact person re. this policy: Grant Pirnie
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What Information does Highland Resilience collect?
- Information that you provide to us directly,
This could be where you complete an online form or send us a message via our website.
Or when you contact us by phone or email,, fill out a form at an event, or any other reason,.
We collect this information that you provide us e.g. your name, email address, phone number, your company or organisation name and any other information you decide to give us.
- Information that is collected automatically.
If you visit our website, we collect information using cookies and related technologies.
This information includes: referring website, your IP address, pages visited, device and time/ date of browsing.
Why do we collect this information?
- In order for us to provide our service to you
- To maintain and operate that service efficiently.
- To manage the use of our services and provide support services
- To process any financial transactions and related correspondence.
- To prevent and allow investigation of fraud or illegal activities.
- To allow us to communicate with you. (You can opt out of any communication)
E- Newsletters and Email Communication
As part of the registration process for our monthly e-newsletter, we collect personal information.
We use that information:
- To tell you about things you’ve asked us to tell you about;
- To contact you if we need to obtain or provide additional information;
- To check our records are right
- To check every now and then that you’re happy and satisfied
You can opt out of this service at any time.
Do we share any of your information?
NO. We do not sell or share your personal information to anyone under any circumstances.
The only exception would be where we might be required to disclose information to public or security services following a valid and lawful request.
The lawful basis that we hold and process your information is called “Legitimate Interests”
This means that processing your information is essential in order for Highland Resilience to achieve its aims and carry out its business by providing the best possible service and communications to you..
We can then deliver the best service and experience for you, whilst safeguarding your information and keeping our systems secure.
In processing your information we consider any impact this might have on you (either positive or negative) and your rights under the data protection legislation. We balance this against our legitimate interests but be assured that our legitimate interest will not automatically over-ride your interests. We won’t use your data where your interests are outweighed by our legitimate business interest –unless we have your permission or are legally required to do so.
Is your personal information that we hold secure?
We take your personal information security very seriously. We will take the most appropriate technical and administrative measures available to us to make sure your information is secure.
What choices do you have?
Your rights under the data protection legislation include:
- To ask for a copy of any information we hold about you
- The right to rectify any errors in that information
- The right to ask that we stop using your data in a particular manner
- The right to have your data deleted.
- The right to opt out of any communications we send
Please contact us to do so, or use the unsubscribe link on any email communication.
We do not provide our services to anyone under 16 years of age and will not intentionally ask for any information from anyone under 16. If you are under 16, then please do not register for any of our communications or services.
Links to other websites.
Any questions about this policy?
If you have any questions about this policy, please contact us.
Our postal address is The Clover , Forres IV36 1DP
How do I complain?
If you are not happy about the way we have processed your personal information you can contact us in the first instance and we will be happy to resolve your concerns. For further information you can contact the Information Commissioner’s Office http://www.ico.org.uk/concerns